Privacy policy
Last Updated: March 22, 2025
Introduction
Welcome to Soulmate (“Company,” “we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website soulmatebk.com and interact with our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our services.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information: When you make a purchase, create an account, or contact us, we may collect information such as your name, email address, phone number, billing/shipping address, and date of birth.
Payment Information: If you make a purchase, we collect payment details (e.g., credit/debit card information or digital payment method), which are processed securely by third-party payment processors.
Browsing and Device Information: We automatically collect certain data when you visit our website, including IP addresses, browser type, operating system, referring URLs, and browsing behavior.
Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and improve our products and services.
To process transactions and fulfill orders.
To verify your age and ensure compliance with state cannabis regulations.
To communicate with you regarding your orders, promotions, and updates.
To enhance website functionality and user experience.
To comply with legal and regulatory requirements.
To prevent fraud and ensure security.
3. How We Share Your Information
We do not sell your personal information. However, we may share your information with:
Service Providers: Third-party vendors that assist with payment processing, marketing, data analytics, and customer service.
Legal Compliance: If required by law or in response to a legal request, such as a subpoena or regulatory inquiry.
Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of the business transaction.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
5. Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
The right to access, update, or delete your data.
The right to opt out of marketing communications.
The right to restrict or object to data processing.
The right to withdraw consent at any time.
To exercise these rights, please contact us at hello@soulmatebk.com.
6. Security Measures
We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Age Restriction
Our website and services are intended for individuals 21 years or older. We do not knowingly collect personal information from anyone under 21. If you believe a minor has provided us with information, please contact us for removal.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
Soulmate Dispensary
237 Dekalb Avenue, Brooklyn, NY
hello@soulmatebk.com
soulmatebk.com
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.